Terms of Service

1. Agreement and parties

1.1 These Terms are between NORTH MA LTD, a company registered in England and Wales (company number 16777330) with its registered office at 86 Birmingham Road, Stratford-Upon-Avon, England, CV37 0BE trading as “RegisterTrack” (“RegisterTrack”, “we”, “us”, “our”), and the firm or individual using the Service (the “Customer”, “you”, “your”).

1.2 If you are entering into these Terms on behalf of a firm or organisation, you confirm that you have authority to bind that organisation. References to “you” include both the individual user and the firm they act for.

2. The Service

2.1 RegisterTrack is workflow tracking software. The Service enables UK accountancy firms and other authorised users to record, organise, monitor, and administratively track information relating to Companies House identity verification workflows for their corporate clients.

2.2 The Service does not verify identity, validate documents, determine legal compliance, or provide regulated compliance services. Identity verification, where performed, is performed by GOV.UK One Login or by an Authorised Corporate Service Provider acting under its own authorisation. We are not, and the Service does not provide, an identity verification, anti-money-laundering, or regulated compliance service.

2.3 The Service:

• (a) reads public data from Companies House under the Open Government Licence v3.0;
• (b) provides workflow recording, deadline tracking, reminders, evidence storage, chase logs, audit logging, and reporting;
• (c) does not perform identity verification on your behalf or your clients' behalf;
• (d) does not file documents with Companies House on your behalf or your clients' behalf;
• (e) is not legal, tax, regulatory, or compliance advice.

2.4 We are not affiliated with or endorsed by Companies House, GOV.UK, or any government body. We do not warrant that using the Service, on its own, will satisfy any specific regulatory or professional obligation that applies to you.

2.5 You remain solely responsible for:

• (a) determining whether identity verification has been properly completed for any of your clients' directors or Persons with Significant Control;
• (b) the accuracy of any information entered into the Service;
• (c) your compliance with Companies House requirements, the Economic Crime and Corporate Transparency Act 2023, the Companies Act 2006, and any other applicable laws and regulations;
• (d) all regulatory and professional obligations owed by you to your own clients, regulators, and supervisory bodies.

2.6 The Service is not a substitute for your professional judgement, regulatory advice, or independent verification of facts.

2.7 The Service is an administrative aid only.

3. Eligibility and account

3.1 To use the Service, you must:

• (a) be at least 18 years old;
• (b) have authority to bind the firm you represent;
• (c) provide accurate, current, and complete information when registering and keep that information up to date.

3.2 You are responsible for:

• (a) keeping account credentials confidential;
• (b) all activity carried out under your account or by your authorised users;
• (c) ensuring that your authorised users comply with these Terms;
• (d) notifying us promptly at security@registertrack.com if you suspect unauthorised access.

4. The Bundle, fees, VAT, and Compliance OS transition

4.1 Bundle.The Service is offered as a one-off bundle (the “Bundle”) covering the Companies House identity verification transition period to 30 November 2026 and the associated workflow tracking through that period. The Bundle is charged as a single up-front payment.

4.2 Bundle price. The Bundle price at the time of sign-up is published at registertrack.com/pricing. The early-adopter price applies to the first 100 paying Customers; thereafter the standard price applies. The price you pay is the price displayed to you at the point of purchase and confirmed in your Stripe receipt.

4.3 VAT.The Bundle price is VAT-inclusive (gross). If VAT registration thresholds or rates change in a way that affects pricing, we may update future pricing on at least 30 days' notice. Existing Bundles already purchased are not retrospectively affected.

4.4 Payment.Payment is processed by Stripe Payments UK Limited, our payment processor. We do not handle or store your payment card details. Your purchase is governed by Stripe's own terms in addition to these Terms.

4.5 Compliance OS transition on 1 April 2027. Unless cancelled before 1 April 2027, the Customer authorises RegisterTrack to commence a recurring subscription to Compliance OS, the successor product to the Bundle, at the founding-customer rate of £19 per month (plus VAT where applicable at the prevailing rate). We will email the billing contact on file at least 30 days before the conversion date explaining the upcoming subscription, the applicable pricing, and how to cancel before billing begins. The Customer may cancel at any time before 1 April 2027 through the Stripe Customer Portal link available within the Service.

4.6 Cancelling after 1 April 2027. Once the Compliance OS subscription has begun, you may cancel at any time through the Stripe Customer Portal. Cancellation takes effect at the end of the then-current billing period and no pro-rata refund is given for partial periods.

4.7 Refunds (30 days). Within 30 days of your initial Bundle purchase, you are entitled to a full refund of the Bundle price for any reason, on written request to billing@registertrack.com or via the Stripe Customer Portal. After 30 days, the Bundle fee is non-refundable except where required by law.

4.8 Price changes (Compliance OS).We may change the price of Compliance OS on at least 30 days' written notice to the billing contact on file. Price changes take effect at the next renewal of your subscription. If you do not accept a price change, you may cancel before it takes effect under Clause 4.6.

4.9 Failed payments (Compliance OS). If a Compliance OS payment fails, we may suspend the Service until payment is restored. We will give you a reasonable opportunity to update your payment method before suspending or terminating.

5. Acceptable use

5.1 You may use the Service only:

• (a) for the purpose for which it is provided;
• (b) in compliance with applicable laws;
• (c) in compliance with the terms of the Companies House API and the Open Government Licence v3.0.

5.2 You must not:

• (a) upload Personal Data for which you have no lawful basis to process;
• (b) upload unredacted identity documents or special-category data except as permitted under the DPA;
• (c) attempt to circumvent technical limits, security features, or access controls;
• (d) resell, sublicense, or make the Service or its content available to a third party without our written consent;
• (e) use the Service to send unsolicited communications, harass any person, or facilitate unlawful activity;
• (f) reverse engineer, decompile, or extract source code, except to the extent permitted by law;
• (g) use automated means to extract data from the Service beyond any API endpoints we make available;
• (h) use the Service in a manner that materially harms our reputation, infrastructure, or operations.

5.3 If you breach this Clause 5, we may suspend or terminate your access immediately, in addition to any other remedies available to us.

6. Customer data and data processing

6.1 You retain all rights in the data you load into the Service. We use that data only to operate, maintain, secure, improve, and support the Service, and to provide aggregated insights in a form that does not identify any individual.

6.2 Where you upload or generate Personal Data about your clients' directors, officers, secretaries, or Persons with Significant Control:

• (a) you are the Data Controller;
• (b) we are the Data Processor;
• (c) we process that data in accordance with the DPA;
• (d) the DPA forms part of these Terms;
• (e) our Privacy Policy at registertrack.com/privacy describes our broader data handling.

7. Intellectual property

7.1 We own all rights in the Service, including software, design, branding, documentation, and improvements. We grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Service for the duration of your Bundle or Compliance OS subscription, subject to these Terms.

7.2 You retain all rights in the data you upload.

7.3 If you provide feedback, suggestions, or improvement ideas, you grant us a perpetual, royalty-free, worldwide licence to use that feedback to improve the Service, without obligation to you.

8. Companies House data

8.1 The Service incorporates public data published by Companies House, used under the Open Government Licence v3.0.

8.2 Companies House data is provided on an “as is” basis. We make no warranty as to its accuracy, completeness, or currency, and there may be delays between Companies House updates and what is shown in the Service. You remain responsible for verifying the accuracy of any data on which you rely.

9. Service availability and third-party dependencies

9.1 We aim to provide a reliable Service but do not provide any specific uptime or availability commitment unless expressly agreed in writing. We may:

• (a) perform scheduled and emergency maintenance;
• (b) modify, suspend, or discontinue any feature on reasonable notice;
• (c) suspend the Service immediately if continuing would breach the law or harm us, our users, or our infrastructure.

9.2 Material reductions in functionality will be notified at least 30 days before they take effect, where reasonably practicable.

9.3 The Service depends in part on third-party systems and public-sector data sources, including the Companies House API, over which we have no control. We do not guarantee uninterrupted availability, completeness, accuracy, or real-time delivery of third-party data. We do not guarantee that any specific reminder, notification, or sync operation will be delivered, or delivered on any specific schedule.

9.4 You should not rely on the Service as the sole means of meeting any deadline, regulatory obligation, or professional duty.

10. Warranties and disclaimers

10.1 We warrant that we will provide the Service substantially in accordance with these Terms using reasonable skill and care.

10.2 Except for the warranty in Clause 10.1 and any warranty that cannot legally be excluded, the Service is provided “as is” and “as available”.

10.3 We do not warrant:

• (a) that filings, registrations, or notifications will be accepted by Companies House;
• (b) that identity verifications will succeed;
• (c) that Companies House data reflected in the Service is accurate, complete, or up to date;
• (d) that the Service will satisfy any regulatory or professional obligation applicable to your firm;
• (e) that the Service will operate uninterrupted or error-free.

11. Limitation of liability

11.1 Nothing in these Terms excludes liability that cannot lawfully be excluded.

11.2 To the maximum extent permitted by law, we will not be liable for:

• (a) loss of profit, revenue, or anticipated savings;
• (b) loss of business, goodwill, or reputation;
• (c) loss, corruption, or unavailability of data caused by your misuse of the Service or third-party systems beyond our reasonable control;
• (d) regulatory penalties or fines incurred by you;
• (e) claims, investigations, or complaints by your clients or other third parties arising from your use of the Service;
• (f) claims arising from inaccurate Customer-entered data or third-party data;
• (g) claims arising from failure to complete identity verification or any compliance obligation;
• (h) indirect, consequential, special, or punitive loss.

11.3 Subject to Clause 11.1, our aggregate liability arising out of or in connection with these Terms, the DPA, and the Service is limited to the greater of:

• (a) the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim; or
• (b) £199.

11.4 You acknowledge that the pricing of the Service reflects this allocation of risk.

12. Indemnification

12.1 You will indemnify us against claims, losses, liabilities, damages, and reasonable legal costs arising out of:

• (a) your breach of these Terms;
• (b) misuse of the Service;
• (c) unlawful Personal Data uploaded by you;
• (d) claims relating to identity verification completion or non-completion.

13. Confidentiality

13.1 Each party will keep the other's non-public information confidential and use it only for the purposes of these Terms.

14. Termination

14.1 Either party may terminate these Terms:

• (a) under the cancellation provisions in Clause 4;
• (b) for material breach not remedied within 14 days;
• (c) on insolvency of the other party.

14.2 On termination:

• (a) access to the Service ends immediately;
• (b) data export and deletion will be handled in accordance with the DPA;
• (c) surviving clauses remain in force.

14.3 If a refund or chargeback is initiated, access to the Service may be revoked. Reinstatement may require manual review and approval.

15. Changes

15.1 We may amend the Service or these Terms from time to time. Material changes will be notified on at least 30 days' notice.

15.2 Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

16. General

16.1 Governing law. These Terms are governed by the laws of England and Wales.

16.2 Jurisdiction. The courts of England and Wales have exclusive jurisdiction.

16.3 Assignment. We may assign these Terms to a successor entity in connection with a merger, acquisition, or sale of assets.

16.4 Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in force.

16.5 Entire agreement. These Terms, together with the DPA and Privacy Policy, form the entire agreement between the parties.

16.6 Third-party rights. No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

16.7 Force majeure. Neither party is liable for failures caused by events outside reasonable control.

16.8 No partnership. Nothing in these Terms creates a partnership, joint venture, or agency relationship.

16.9 Order of precedence. In the event of conflict between these Terms and the DPA regarding the processing of Personal Data, the DPA prevails solely to the extent of that conflict.